With Customer Service Solutions (CSS), you can benefit from personalised support at every step in the development of your products, including:
- order and delivery
- post-sale
- billing
You can sign up to each of these services individually.
Customer Service Solutions (CSS)
Benefits
- Benefit from operational support from one of our experts.
- Get comprehensive feedback with monthly progress reports and regular meetings with the expert.
- Identify areas for improvement in order to implement a suitable plan of action and benefit from an escalation procedure if necessary.
Uses
Requirements
Requirements
Have a Customer Service Solutions (CSS) contract
Have a contract for at least one of the related solutions listed below according to the corresponding steps
Order and delivery: the following Business and Customer Fixed solutions, ordered via the Integrated Order Interface (IOI):
Core Ethernet LAN (CELAN)
Business Ethernet Core (BEC)
Business Digital Subscriber Line (BDSL)
Operator Optical Ethernet Collection (OOEC)
Partial End Connection (PEC)
Broadband Virtual Private Network (BVPN)
Post-sale: the following solutions, submitted via e-after-sales:
Core Ethernet LAN (CELAN)
Business Ethernet Core (BEC)
Business Digital Subscriber Line (BDSL)
Operator Optical Ethernet Collection (OOEC)
Partial End Connection (PEC)
Broadband Virtual Private Network (BVPN)
Fibre Optic Connection (FOC)
Unbundling: Full/Partial Access
DSL Access solutions
DSL Ethernet Collection
DSL IP Collection
Subscription Wholesale (SW)
Traffic Wholesale (TW)
Billing: all products and services in the Orange Wholesale France catalogue, excluding Mobile solutions
