Our commitments

Orange Wholesale France sees Corporate Social Responsibility as an opportunity to demonstrate the ongoing determination of the company’s players to adapt to the challenges and expectations of their customers. OWF fully embraces the key actions undertaken by the Orange Group: to be a responsible and committed operator, with the desire to be the trusted partner of its customers.

We are making these actions part of our strategic development plan, because we believe that the changes that must take place in our businesses and our behavior must be sustainable. Our commitment is based on four key ambitions for efficient, sustainable growth based on partnership.

Our commitment is recognized by EcoVadis: with an overall score of 84/100 in 2024, the Orange Group is among the top 1% of companies in terms of CSR performance, all sectors combined.

Consolidating governance principles and guaranteeing market separation between wholesale and retail

For several years now, we have had a “Chinese wall” in place, guaranteeing a clear and watertight separation between the activities of Orange’s retail branch and our wholesaler activities, to ensure fair treatment for all market players.

We are also committed to protecting our customers from fraud and scams, in particular VAS (Value Added Service) fraud and abusive cold calling. As we have done in the past, we will not hesitate to terminate the contracts of customers who fail to comply with consumer protection rules.

Promoting digital inclusion (and economic and social development)

Orange is a key player in the digital development of the region and its economic development, with the deployment of 23 public-initiative networks operated by OWF, as well as our mobile coverage initiatives in white areas.

Reducing the carbon footprint of our business

Orange Wholesale France considers it a priority to reduce our CO2eq emissions across all our scopes 1, 2 and 3 to achieve net zero carbon by 2040.

To reduce its impact on the environment, Orange Wholesale France is committed to the circular economy. By 2025, 100% of our offers will be eco-designed. Here, the challenge is to take into account environmental impact reduction objectives right from the design phase of a product or service, in order to rethink its life cycle.

Orange Wholesale France has also set itself an ambitious recycling target: to reach 90% of equipment collected by the end of 2025. To achieve this, the challenge is to increase the collection of end-customer access, in partnership with operators, in order to maximize the recovery of equipment at the end of the contract.

We also carry out carbon modeling of our portfolio of offers, so that operators can include them in their carbon footprint.

Developing our employees’ skills

To achieve our objectives, we train our employees in CSR and sustainable development issues, and deploy ambassadors at all our sites to help employees adopt green practices. We also promote CSR in our recruitment processes.

We also consolidate and reiterate our principles of governance by regularly raising awareness and training our employees in all these ethical rules, to a very high standard.

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