Our service delivery
The service catalog encompasses a suite of straightforward and tailored support services designed to meet your business needs
Access the support and expertise of Orange Wholesale France by subscribing to our personalized support offerings. Our domain-specialized experts stand by you throughout the various stages of your product lifecycle, assisting you in realizing your projects.
Initial Package
This package consolidates all the services we provide at no additional cost upon subscribing to our solutions.
Comfort Package
Seeking personalized support to ease key moments in your business activities?
À la carte Services
Tailor your support precisely to your needs by choosing assistance for one or more stages of your operator journey. In addition to the Initial or Comfort Package.
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E-Services: A suite of digital tools at your disposal for a self-guided customer journey.
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Operator Space: A dedicated and secure client space accessible via the internet.
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New Customer Welcome: A comprehensive presentation of your client space by an Operator Project Manager during a dedicated welcome meeting. Digital tools are available for you to review the information presented during the session (an interactive PDF document, videos introducing the Operator Space, and e-services).
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Welcome – Tools and Personnel: Provision of digital tools and a human structure to support you at every stage of your journey.
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Standard Escalation Matrix: A standard escalation matrix is systematically provided in case of unforeseen events for an order or SAV ticket.
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Standard Dashboard: Monthly dashboards allowing you to track your orders and after-sales service tickets. (under construction)
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Support for IT Levels 1 & 2:
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Level 1: Comprehensive documentation for each e-service to assist you during its implementation in integrated mode (machine to machine).
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Level 2: Human support in case of major difficulties during the implementation of a new e-service in integrated mode (under construction).
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Operator Service Manager: A dedicated and named contact person who accompanies and advises you for your orders and after-sales service (SAV).
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Periodic Steering Committee: Conducted by the Operator Service Manager, it allows you to personalizedly and preferentially monitor orders and after-sales service (SAV) tickets.
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Custom Escalation Matrix: A personalized escalation matrix is provided in case of unforeseen events for an order or SAV ticket.
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Advisory Dashboard: A monthly service providing analysis and advice on your production and after-sales service KPIs.
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Order/Delivery Point of Contact: Supervision of a predefined monthly number of critical orders by a named representative.
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After-Sales Service Point of Contact: Supervision of a predefined monthly number of critical SAV tickets by a representative of the After-Sales Service Point of Contact team.
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Billing Point of Contact: Personalized follow-up of ongoing structuring billing cases by a named representative.
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Operator Project Manager: A support service providing you with a dedicated expert contact throughout the project’s duration.
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Customized Services: Co-construct a personalized offering tailored to your needs, regardless of the specific domain. Our support covers our entire expertise to adapt to your requirements.
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One-time Services: Predefined and adapted services to your needs, benefiting from a simplified contractual framework.
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After-Sales Service Support: An expert after-sales service offering accelerates the resolution of any product failure through end-to-end investigation. (under construction)
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Audit & Consulting Service: Orange provides its experts and telecommunications network knowledge through audit and expertise services to help you grow and support your transformation projects. (under construction)
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Infrastructure and Civil Engineering Support: An expert who provides training and on-demand one-time services.
e-services: online tools to better support your business.
Orange Wholesale France offers digital services to help you throughout the purchase process: online pre-sales tools will allow you to assess whether your needs can be met, for example through eligibility testing; online ordering services help you place orders, monitor their performance and track their delivery; billing solutions allow for customized consumption monitoring and after-sales tools enable the online reporting of malfunctions .
With our personalised support solutions, you can benefit from the help and expertise provided by Orange Wholesale France. Our experts are specialists in their field, and are with you at every step in the development of your products, helping you to carry out your projects.
