Our support

With our personalised support solutions, you can benefit from the help and expertise provided by Orange Wholesale France. As a customer, you benefit from a personalized and secured space to access, in particular, to your e-services.

Pre-sales
Order Production Delivery
Post-Sale
Billing
Pre-sales

Our sales engineers are responsible for assessing your requests stated at the requirements stage. They ensure conceptualisation and validation of the technical aspects to be set up in order to meet your expectations, bearing in mind the best possible technical and economical choices.

Order Production Delivery

Our engineers and technical staff will support and advise you throughout your customer experience, from the placement of your order to the production phase and until delivery of your products and services. They will endeavour to set up and maintain a preferred relationship with you, and they are responsible for monitoring the completion of your orders. They also ensure the quality and relevance of the information provided to you.
Enjoy the support of ours teams through our customized support offers.

• Project Production Manager (PPM)
• Customer Service Solutions (CSS)

Post-Sale

The main feature of Orange Wholesale France’s customer service is the support provided following completion of your projects. We are dedicated to ensuring proper functioning, optimisation as well as enhancement of your products and services after their set-up.

Orange Wholesale France puts at your disposal a dedicated contact person as part of your subscription to the SSC solution. This Operator Service Manager will remain your preferred contact person and will provide you with advice and expertise.

Billing

OWF experts are at your disposal with regard to any billing issues in order to support you and answer your questions as soon as possible.

• Operator Billing Managers will answer all your questions from subscription to billing at accompagnementfacture@orange.com
• You can contact our Billing Complaint Experts at facturation@orange.com
• You can contact our Debt Collection Experts at recouvrement@orange.com

Our experts are there to support you

Our experts are specialists in their field, and are with you at every step in the development of your products, helping you to carry out your projects.

Project Production Manager (PPM)

Customer Service Solutions (CSS)

Operator Space

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Welcome to Orange Wholesale France!

As one of our clients, you have access to a secure, dedicated space.
The Operator’s Space is your personal space to meet your needs and develop your business.
There, you will find our publications, the latest news about wholesale solutions, and access to your e-services.